Refund Policy
Returns and Refunds
At Shield Double Glazing, we prioritize customer satisfaction and aim to ensure a smooth process for returns and refunds. If our products do not meet your expectations, you can request a return within 30 days of delivery. We will assess the condition of the items returned and, if eligible, issue a refund within 14 business days. Please note that custom orders may be subject to specific conditions regarding returns.
Conditions for Refunds
To be eligible for a refund, items must be returned in their original condition, unused and in the original packaging. If the products are damaged or show signs of use, we cannot issue a full refund. Clients should retain the original receipts or proof of purchase, as these documents are necessary for processing returns efficiently. Shield Double Glazing reserves the right to evaluate returns on a case-by-case basis.
Contact Us for Assistance
For further inquiries regarding our refund policy or assistance with returns, please contact our customer service team. We are here to help and ensure you have a positive experience with Shield Double Glazing.